By placing a pre-order with our business, you agree to the following terms and conditions. Pre-orders are advance purchases for products that have not yet been released. Payment for the pre-ordered item will be collected at the time of placing the order. Estimated shipping dates are provided as accurately as possible but are subject to change based on supplier availability and production schedules. We will make every effort to keep you informed of any updates or delays. In cases where a pre-ordered item becomes unavailable or production is canceled, we reserve the right to offer a full refund or an alternative solution. Customers can cancel their pre-order and request a refund at any time before the product is dispatched. If your order includes a pre-order item, your items will be shipped in ONE package.

Please note: tracking is only available once the order has been despatched
To track your order, visit the Order Page section on our website by following the below steps. Firstly sign in with your account details into your account for instant updates. You will see the current status of all your recent orders and estimated delivery date. Once your order ships, we will email you a tracking link for easy access. Stay informed every step of the way with our seamless tracking system designed for convenience and peace of mind.
Steps to track an order:

• Sign into your account
• Under account, go to my orders
• Click track order of an order to view tracking details

‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU deliveries - Depending on the value of your order, your St.ARTLoe parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of St. Artloe's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by St.ARTLoe. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If you wish to dispute delivery of your order, you have 30 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.