If you don’t love your ST-ARTLoe clothing, we make returns easy. We accept returns that are unworn,
unwashed and in the original packaging within 30 days of purchase. To cover the cost of
international shipping and restocking, we charge 20 GBP for each return. Duties and taxes are not
refunded for international returns. In addition, Products & items stated as non-refundable are not
eligible for return under any circumstances. Steps to return an order:
Sign into your account
Under account, go to my orders
Click order details to view an order
If an item is refundable the link return an item in this order will display
Click the link to send a refund request
If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your
order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns
from time to time. This cancellation period starts from the day after you receive your order. If your order is
split into more than one delivery, then the cancellation period will start on the day after you have received
all of the Products in your order. Find out how to return your Product(s) in the initial paragraph above.
If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or
replace them, or get a refund. Further details on this are set out below.
Please note that, with the exception of any Products which are faulty (for which, see below):
Any Product(s) returned must be sent to us within 30 days from the date you notify us of your intention to return the Product(s).
Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
Returned Products must be unworn and unwashed.
Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund.
We will not accept returned Products that show any signs of having been worn or washed, including where the
Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition,
we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to
reflect any reduction in the value of a Product.
In addition:
If the item is a jewellery, Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
Underwear, swimwear and fashion face-masks can only be returned if the hygiene seal has not been removed and all tags remain intact.
Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.
Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.
This does not affect any other rights you may have under the law.
In addition, Products & items stated as non-refundable are not eligible for return under any circumstances;
Items: Products marked as "Non-Refundable" are non-returnable and cannot be exchanged or refunded.
Final Sale Items: Products marked as "Sale" or "Clearance" are non-returnable and cannot be exchanged or refunded.
Customized or Personalized Items: Any items that have been customized or personalized according to customer specifications are non-returnable.
Hygiene and Personal Care Products: Due to health and safety regulations, hygiene products such as underwear, swimwear, and personal care items are not eligible for return.
By purchasing these items, you agree to the terms outlined above. We appreciate your understanding and cooperation.
Shipping charges and methods will vary based on the shipping country. Please view the shopping
cart during checkout to view options for shipping methods and corresponding charges. Due to customs
clearance, we are not able to guarantee delivery timing.
We reserve the right in our sole discretion to block your customer account, in circumstances where you breach
this Returns Policy or breach our Website Terms of Use or our Terms and Conditions of Sale, including by
returning Products in a used condition, or failing to return Products relating to cancelled orders.
Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to
orders having been placed, but not received, or if we suspect that you are returning Products after they have
been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold
refunds and restrict your account (and any associated accounts) from placing orders in future. If this
happens to you and you think we’ve made a mistake, you can Contact us and we will discuss the matter with you
further.
If your account has been restricted and you need to make a valid return, please Contact us and we can provide
you with further assistance, although you may be responsible for the cost of returning Products to us. We
reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected
or proven.
This does not affect any other rights you may have under the law.
If you receive a Product that is incorrect or damaged, please head over to our Contact us section and let us
know as soon as possible, so that we can consider the matter further.
When you first contact us please include the following information by way of a report of the fault:
Your name.
Order number.
Date of purchase.
Date of discovery of the fault.
Product name and code.
Picture and/or video of the fault.
Description of the fault.
(The product name and code can be found on your order confirmation email).
If you believe there is an item missing from your order please contact us within 30 days of receiving your
order, otherwise your order will be deemed accepted.
Once we receive the information requested above, we will consider the issue and we may need to ask you for
some further details before we can make a decision on how (if at all) we can help you.
If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a
refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our
assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged,
we shall inform you of our decision.
If we do not accept that the Product is faulty, we shall inform you of our decision.
Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our
Privacy Notice is available here.
Any decision by us does not affect any other consumer rights you may have under law.
There are a few ways to contact us to cancel your order, you can:
If you’re cancelling your contract with us but have already received your order (or receive your order after
you have cancelled your contract with us), you’ll need to return the Product(s) to us, see how to do this
below. You'll then receive a full refund as per the policy above.
Please refer to section 1 above as regards the time periods for cancelling an order and as regards the
Products which you can and cannot return.
In any event, all returns are quality checked – Products should be returned in a new and unused condition
with labels attached and wherever possible sent back in the original packaging. Refunds will not be given
if returned Products do not comply with our returns policy.
UK and international returns
We charge 20 GBP for each return. You are responsible for the cost of returning Products to us, using your chosen
alternative returns method.
Please note that if you choose to return via any method other, you will
remain responsible for the items including for any loss or damage until we receive them.
For International returns, you will also need to pay for your return. Please use a trackable service
and keep your proof of postage receipt until after your refund is processed.
If you use the returns portal, the process for returns is as follows:
Steps to return an order:
Sign into your account
Under account, go to my orders
Click order details to view an order
If an item is refundable the link return an item in this order will display
Click the link to send a refund request
It can take up to 30 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed.
On receiving your return the next step is for us to check the Product(s). Once our checks are complete, we will
refund you for the accepted Products returned unless there are any issues with the Product(s) returned as
follows:
If you paid using a credit or debit card, we will process your refund within 30 days of us receiving
the Product from you and the funds should appear on your bank statement around 7 working days thereafter
(exact timing will depend on your card issuer);
if you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your St.Artloe account;
if you paid using a “buy now, pay later” service provider, we will notify the relevant service provider
that you have returned your Products to us and the relevant service provider will process your full or
partial refund as applicable, in accordance with its terms and conditions. Please note that different
refund processing times may apply and you should review the applicable terms for your chosen service
provider for further information.
Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at
our warehouse, and again when we have processed your refund.
Unfortunately we don’t offer an exchange facility at this time. Simply return your Product(s) by following
these easy steps on the 'How do I return?' section and reorder for a replacement.
If you are not happy with your refund, and you wish to dispute this, you must do so within 30 days of receiving your refund.
get in touch
contact customer service
Click the below link to start a conversation via email.
